Papa Rewards FAQs

Any Papa John’s customer in the United States and Canada is eligible for participation in the Papa Rewards program.

If you don’t have a Papa Rewards account yet, visit papajohns.com/rewards to create your account, accept the Terms & Conditions, and you’ll be ready to earn.

Online & App Orders

• Log in to your papajohns.com account
• Earn 1 point for every $1 you spend (not including tax, tip or fees - like delivery).
• Points are earned per whole dollar spent (not including tax, tip or fees - like delivery). Amounts exceeding any whole number will be rounded down.
• You can see your points in your account by the next business day.
• Every 15 points you earn will automatically convert to $2 in Papa Dough®. It's good towards any menu item (not including tax, tip or fees - like delivery).

In-Store and Phone Orders (in participating stores)

• Provide the phone number associated with your Papa Rewards account when ordering in-store or over the phone.
• If your phone number cannot be found, please log in to your account profile and make sure you have a valid phone number associated with your account.
• Earn 1 point for every $1 you spend (not including tax, tip or fees - like delivery).
• Points are earned per whole dollar spent (not including tax, tip or fees - like delivery). Amounts exceeding any whole number will be rounded down.
• You will see your points in your account by the next business day.
• Every 15 points you earn will automatically convert to $2 in Papa Dough. It's good towards any menu item (not including tax, tip or fees - like delivery).

If you’re not a Papa Rewards member, you can use the 12-digit code at the bottom of your receipt to claim points for that order when you join. This code adds points to your Papa Rewards account, so you get a head-start towards earning Papa Dough.

To claim the points from your order:

• Sign up for or log in to your papajohns.com account.
• In your Rewards account, click “Claim Points” online, or “Request Points” in the app.
• Enter the 12-digit code from your store receipt.
• You’ll earn 1 point for every $1 you spend (not including tax, tip or fees - like delivery).
• Papa Reward Points are earned per whole dollar spent (not including tax, tip or fees - like delivery). Amounts exceeding any whole number will be rounded down.
• Points are awarded the next business day following your successful 12-digit code entry.
• Codes are single-use and can only be claimed once by the actual purchaser of the order.
• Codes expire three days after you receive them.
• For security reasons, we may limit the amount of times an account may claim a code in a discrete amount of time.

If you’re a current Papa Rewards member and ordered at your usual store, or were logged into your account when you ordered, you will not see the 12-digit code. Rewards members earn points automatically. If you don’t see a code on your receipt, it means you’ve already received points for that order. You can see your points in your account by the next business day.

1. Every 15 points you earn will automatically convert to $2 in Papa Dough. It's good towards any menu item (not including tax, tip or fees - like delivery or Papa Priority).
2. Log in to your papajohns.com account to see your available rewards.
3. Click “Order Now” to start an order and apply Papa Dough at checkout.
4. Papa Dough can be used to reduce your payment depending on the order amount and available reward balance. There may be a maximum amount of Papa Dough that can be used on an order.

Previously, Papa Rewards members needed to spend $75 to earn $10 in Papa Dough. Starting November 18, 2024, Papa Rewards members can earn Papa Dough on almost every order. Now, every order of $15 unlocks $2 in Papa Dough that can be used towards any menu item. Each $1 you spend gets you 1 point. Collect 15 points to earn $2 in Papa Dough, redeemable towards any Papa Johns menu item. 

Members with existing point balances on November 18 will have their points converted to Papa Dough following the new earning structure. Previously earned Papa Dough will remain in your account with its original expiration date.

Make sure you have the latest version of the Papa Johns iOS or Android app on your device. You may need to log out of your account and back in for these changes to take effect.

Your points will expire if there is no earn or redemption activity on your account for 12 months. Points do not expire as long as you continue earning and/or redeeming points on your account.

Papa Dough expires six months after you receive it. Papa Dough expires regardless of account activity, additional points earned, or additional Papa Dough received.

When you place an order, you get 1 pending point for every $1 spent (not including tax, tip or fees - like delivery). The total eligible points per order will be credited to your account once your order is confirmed as a qualifying rewards order. This process takes approximately 24 hours.

Yes, you can combine your reward redemption with other promotional offers. Some restrictions may apply.

No. Accounts cannot be combined. Customers should select the primary account they want to use for reward point accumulation.

Yes. If your order is cancelled at your local store, any Papa Dough applied to your order will be returned immediately.

• Qualifying orders that use gift cards as a payment method will earn points.
• An online purchase of a gift card will not earn points.

• Log in to your papajohns.com account.
• Click the My Papa Rewards tab on the navigation bar.
• The Papa Rewards member page contains your points total, Papa Dough balance and a full account history detailing all your reward points activity.

Yes. Papa Reward points can be earned on tax exempt orders. Please note, tax exempt orders must be placed in store.

No. Papa Dough can be used to reduce the amount you owe, depending on your order amount and available reward balance, but is not a cash equivalent.

Yes. You can use a maximum of $100 in Papa Dough on any one order. Any order amount exceeding the $100 maximum is payable by cash, credit card or SRC.